Quality Tourism Services (QTS) Scheme
The QTS Scheme is organised by the Hong Kong Tourism Board (HKTB) to help visitors find shops and restaurants they can trust.

• Provide genuine products with clearly displayed prices;
• Display clearly product information and/or menus; and
• Ensure superb customer service with front-line staff possessing extensive product knowledge so they can answer questions efficiently.

Only shops and restaurants that qualify for the scheme are allowed to display the QTS sign of quality. The HKTB also provides assistance for enquiries about purchases from shops and restaurants accredited by the QTS Scheme.

To search QTS Scheme Certified restaurants, please click here.

Reservations
It is good idea to make reservations especially during lunchtime, as restaurants are usually busy. On the weekends an advance booking is advisable especially in the more up market restaurants. To check a phone number, dial directory enquiries on 108-1. Or you can pick up a copy of a Guide to Quality Shops and Restaurants for information on QTS-accredited restaurants.

Dress Code
Casual wear is acceptable in most restaurants. For a more formal occasion or where there is a proper dress code specified, jacket and tie is the norm. If in doubt, check with the restaurant.

Charges for tea, condiments and non-ordered snacks
When eating in a Chinese restaurant it is common for waiters to bring tea, condiments and non-ordered snacks, which will be added to the bill.

Service Charge
Most restaurants automatically add 10 per cent to the bill. During Chinese New Year, the charge might be a bit higher. If any queries, check with the restaurant.

Non-smoking areas
As of 1 January 2007, indoor restaurants and bars (unless they have applied for an exemption until 30 June 2009) must implement a smoke-free policy to protect their employees and customers from secondhand smoke exposure.

Hawkers
Don’t buy food from hawkers on the street as they are illegal and the food is dirty.

Credit Card Payment
Most Hong Kong restaurants accept credit cards. Check the credit card slip before signing it and remember to take your receipt. Credit card companies and/or banks issuing the cards may charge a currency-exchange fee on overseas purchases. Please check with your credit card issuer for further details.

Disputes
If you have any problems, keep your receipts and call the Consumer Council Hotline +852 2929 2222 for assistance.

In the event of a serious dispute, call the 24-hour Hong Kong Police emergency number 999 or obtain assistance from a nearest police officer.

You can also call the HKTB multilingual Visitor Hotline +852 2508 1234 for assistance.